Food & Drink International: The Bistro Group

Global Magazine Profiles Multi-Unit McAlister’s Deli® Operator

Food and Drink Magazine, whose focus is “editorial explaining best practices for CEOs, presidents and other leaders in the restaurant chain, food processing, manufacturing and service/distribution businesses,” according to its site, profiled McAlister’s Deli® multi-unit operator, The Bistro Group.

The article, which ran on June 7th, states that, “…McAlister’s Deli®, which was developed more for the millennial demographic, is experiencing healthy business. ‘We’ve had very strong same store sales growth over the last eight years or so,’ he [Chairman of the Board Sean Conway] says. ‘That brand has been really thriving for us.’”

To read the full article, click here.

McAlister’s Deli® Celebrates Opening of 400th Restaurant

McAlister’s Deli® recently celebrated a major milestone—the opening of its 400th restaurant.

McAlister’s Deli®, the rapidly expanding fast casual restaurant chain, celebrated a major milestone—the opening of its 400th restaurant. And according to its President, Paul Macaluso, it’s a feat that’s been 28 years in the making.

“Behind the scenes, McAlister’s works to help ensure that every franchisee is set up for success. Operational efficiency and simplicity, superior products with a broad menu, differentiated guest experience and exceptional customer satisfaction are only some of the ways McAlister’s Deli® has long set itself apart,” Macaluso said. “As we celebrate the 400th restaurant in the brand’s growing system, it’s clear we have a recipe for success that—quite simply—works.”

And yet, despite the success that McAlister’s Deli® has experienced over the past two decades, the brand isn’t one to rest on its laurels. The company just announced another successful year of franchise growth in 2016,. The company’s success was fueled in part by new franchise agreements signed with prominent multi-unit franchise owners. The signings validate that the franchise is constantly looking for new and innovative ways to move the brand forward.

“We’re proud to offer real, handcrafted food and delicious sweet tea that’s simple, yet elevated and always made-to-order using the finest and freshest ingredients,” Macaluso said. “But most importantly, we’re proud of the fact that every single one of our restaurants offers more than a place to eat—they serve as community gathering places, each with their own story to tell where people can linger and enjoy the comfort of great food in great company. That’s what makes McAlister’s Deli® not just an ordinary sandwich shop—and people appreciate that differentiated experience.”

When McAlister’s Deli® opened its first restaurant in 1989 in Oxford, Mississippi, it was in a renovated gas station complete with checkered floors and a roll-up garage door. Today, McAlister’s Deli® has since expanded from its start in the south to become a formidable player in the fast casual restaurant industry. With the recent opening of its 400th restaurant, McAlister’s Deli® has now expanded into 28 states throughout the country. For Macaluso, much of this ongoing success is due to passion to bringing people together with genuine hospitality.

The goal now is to continue to leverage the brand’s unique position within a rapidly growing industry while maintaining its innovative nature. “Four hundred restaurants—that says a lot about how universal and in-demand our product is. Four hundred locations is a tremendous milestone for McAlister’s Deli®, and we know it wouldn’t be possible without our dedicated team members and franchisees,” Macaluso said. “It’s an exciting time for both us as a company and also for our franchisees.


Restaurant Finance Monitor: McAlister’s Deli® Leans on Shared Services, Off-Premise after 400-Unit Milestone

Company thanking its franchisees, but also using milestone to push new app to consumers for greater efficiency for off-premise diners

The article further states:

To celebrate, he said the company is thanking its franchisees, but also using the 400-unit milestone to push the new app to consumers, enticing them to download with a free club sandwich. The new app is a part of the brand’s push for more off-premise dining and greater efficiency for those off-premise diners.

“The app is important for a couple reasons, it’s an investment for people to put an app on their phone so we want to make it worth while. And we know if we can get people to order from us once, and see how easy it works they’ll do it again in the future,” said Macaluso. “So we have a really aggressive offer to get them to put us on their phones.”

He said the push for off-premise efficiency has proven to be a revenue and margin benefit since there aren’t any refills or cleaning required. Above all it’s access, and customers have proven that they want it. Macaluso said he’s seen a slight shift to off-premise. And while they don’t need to change things yet, he and the management team are pondering smaller-format locations to cut overhead more in the future if off-premise continues growing.

To read the entire article, click here or fill out the form below if you’re interested in franchising.

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