They're looking for a place to chew over the game highlights. You're looking for an incredible leadership team.
Our strong leadership resources include the unbeatable support of FOCUS Brands and McAlister’s Deli®.
FOCUS Brands is a leading developer of global foodservice franchise systems. They’re the indirect parent company of McAlister’s Deli® and six other iconic foodservice brands.
Together, FOCUS Brands and the McAlister’s Deli® Leadership Teams bring their years of experience and expertise to support every area of your franchise business.
our foodservice experts bring a lot to the table.
The McAlister’s Deli® Leadership Team
Chief Development Officer
VP of Operations
Chief Marketing Officer
Joe Guith, President
With over 20 years of experience in food service, consumer products and retail, Joe Guith was promoted to the role of President of McAlister’s Deli® in April 2018. Previously, Joe served as Chief Operating Officer and President of Cinnabon, Inc. for four years, driving significant results through strong performance management, application of process-driven improvements, and building collaborative, high performing teams. Prior to joining FOCUS Brands, Joe worked in general management and strategy with Coca-Cola and Yum! Brands in domestic and international markets. His background has fostered a passion for growing iconic brands that deliver superior experiences and value for guests and franchise owners. Joe is originally from Michigan and has a BBA and MBA from the University of Michigan.
Tim Muir, Chief Development Officer
Tim joined FOCUS Brands in March 2017, bringing more than 25 years of successful franchise sales and development experience to the organization as its first-ever Chief Development Officer. He is known throughout the industry as an effective, hands-on leader. Before joining FOCUS Brands, Tim successfully managed signature brands as an executive in charge of franchise sales and development for two of the world’s leading hotel franchisors. A key figure in the hospitality industry, Tim established a track record of achieving impressive results, directing new construction brands in North America and leading an aggressive, strategic approach to create new growth opportunities.
An active and passionate figure in the franchise business industry, Tim was a founding member of U.S. Franchise Systems and used his expertise to help launch and transform four start-up hotel brands into global brands. He continues to serve as a mentor for several leaders in the hotel business and resides on the advisory board at the University of Nevada Las Vegas Hotel School, his alma-mater.
Shelley Harris, Vice President of Operations
Shelley is the Vice President of Operations for McAlister’s Deli®, overseeing franchise and company restaurant operations, as well as training. She came to McAlister’s in March 2017 after joining FOCUS Brands as Vice President of Operations for Cinnabon Franchisor SPV LLC. Since joining McAlister's Deli®, Shelley has demonstrated her expansive knowledge and experience with the franchise system and foodservice industry, developing innovative systems and processes designed to strengthen operational execution and align support for key sales-building initiatives.
Shelley has a proven track record of building high-performance teams and has used her effective leadership, communication, and collaboration skills to grow brand value. Shelley’s background includes more than 25 years of direct operations management experience with prominent foodservice players.
Natalia Franco, Chief Marketing Officer
A visionary leader with a record of proven results in turning around declining brands, creating shareholder value and providing strategic insights. With more than 30 years of experience, Franco is a highly sought-after executive because of her ability to revitalize brands; through a consistent insightful approach, she continues to successfully grow brands, increase sales, and optimize the P&L, in the global consumer products industry and branded restaurant chains. With this experience.
Franco recently accepted the position of Chief Marketing Officer at McAlister’s Deli, one of the largest brands within the Focus Brands portfolio, where she is bringing her success and experience to turn around the brand’s slow trends and accelerate growth.
As Senior Vice President for DinEquity, she led the IHOP turnaround, achieving increasingly positive same-restaurant sales; after five years of continued business declines, Ihop achieved the highest traffic rate ever. The impact of her strategic acumen and her results, positioned Equity’s stock to be able to achieve price growth from $42 to $106 in less than three years.
Franco extended her leadership into the privately-owned environment by joining California Pizza Kitchen as Chief Brand and Strategy officer. Once again, she brought her strategic thinking and visionary approach and after 18 months the brand had reversed traffic declines, beating the competitive set by 2.5 percentage points. She led all marketing initiatives including Brand Identity, advertising, culinary innovation and Consumer Insights and expanded her scope of responsibilities into Public Relations and communications.
Franco brings a breath of experience in restaurants brands, packaged foods, and beverages, both in the US and Internationally. She has worked with large Fortune company brands, including Coca-Cola, Burger King, Pillsbury, Cheerios, Totino’s and Unilever; throughout her career she led brands for growth through strategy and innovative thinking. She is a leader of excellence in building high performing cross-functional teams across retail, franchisee systems and multichannel environments.
In addition, Franco serves in different non-profit boards including Susan G Komen Atlanta, the Accounting school advisory board for Kennesaw State University and the Atlanta Hispanic Chamber of commerce. She was a board member for The Association of National Advertisers (ANA) twice in her career, and in the early days served to the Board of “Women Venture”.
Franco was recognized by Ad Age as one of the "Top Ten People to Watch” and received the Andy Award of Excellence. She was twice awarded as one of the Top Twelve brands, and twice won an ‘Effie Award of Excellence’ for her advertising work. She was given twice the “Circle of Excellence” award, a business sales performance recognition given by the chairman at Pillsbury and General Mills.
Natalia received a degree in Business in Bogota, Colombia in 1984; she earned a graduate degree in retailing from Universidad de Valencia in Spain and is a Harvard graduate with a certificate degree in Business Management with focus on Consumer Behavior and Marketing in 1988. She has lived in 7 countries, where she has leveraged her passion for food and wine. She speaks three languages and has a grown son and two golden doodles.