McAlister’s Deli® Franchise Owner with 80+ Locations Offers His Best Advice for Multi-Unit Operators

Adam Saxton, McAlister's Deli Franchise Owner

Adam Saxton may be the quintessential multi-unit franchise owner. Even though he is only in his thirties, Adam has worked in the restaurant industry nearly his whole life, because his family owned pizza restaurant franchises. When he and his brother went looking for their next opportunity, they knew the importance of a proven restaurant franchise that had a plan for strategic growth. They chose McAlister’s Deli®.

Now, as Co-CEO and owner of The Saxton Group, he and his family are the largest franchise owners in the McAlister’s Deli® system, with 80+ locations in six states.

“One of the things that excites me every day is McAlister’s feels like it’s still such a young brand, even with 400 plus units covering large portions of the United States. I feel like we still have a lot of opportunity ahead of us. We’re opening more restaurants now than we ever have, at a faster pace than we ever have.’

With so much franchise experience behind him, Adam was asked by Franchising World Magazine what advice he would give other franchise owners and multi-unit owners. Here is a list of his best advice:

  1. Never compromise on real estate. One of the worst things you can do is feel pressured to make a long-term real estate decision on a short-term opportunity that you know wouldn’t be as successful. Smart franchisors will provide the time and resources necessary for a franchisee to identify the right location. It all goes back to being patient. If what you’re looking for isn’t available, wait until a more fitting option comes on the market.
  2. Build a self-sustaining team and promote from within. We (The Saxton Group) have built a culture where 100% of our promotions come from within. This encourages employees to want to continue growing within the company and results in greater stability and consistency. Show employees a clear opportunity path, and they’ll form the team that will make your business strong.
  3. Evolve with the times. McAlister’s Deli® has emerged as a strong brand with a large following, due in part to investments and decisions that have been made to push the brand forward. Online ordering, a loyalty app, new menu options, fresher and healthier ingredients, and specific offerings for kids and families are just a few examples of how we continue to evolve to meet the needs of our guests.
  4. Don’t get distracted. One of the best lessons learned in franchising is to keep your head down and focus on why you’ve decided to become a multi-unit owner. Even when the times get tough, focusing on what’s important will eventually lead business owners to a profitable outcome.

If you are considering adding to your portfolio and building an empire like Adam has with McAlister’s Deli®, complete the GET STARTED form now.

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